Responsible Gaming — Play Smart, Stay in Control

1. What Is Responsible Gaming?

Responsible gaming means engaging in online betting and casino games in a way that is enjoyable and controlled — not letting gaming interfere with your finances, your relationships or your everyday wellbeing. At 18bdt, we believe every player in Bangladesh deserves a platform that actively supports healthy gaming habits rather than simply processing bets.

Online gaming — whether it is cricket betting during the BPL season, spinning slots, or trying your luck at live casino tables — carries an inherent element of risk. Losses are always a possibility, and chasing losses is one of the most common paths towards problem gambling. This page outlines the protections 18bdt has put in place and the steps you can take to make sure gaming stays a positive part of your life.

2. Our Commitment to You

18bdt takes responsible gaming seriously. Here are the six pillars of our player protection commitment.

3. Responsible Gaming Tools

All registered players can access the following responsible gaming tools through their account settings or by contacting 18bdt support. These tools are free to use and take effect immediately or within a short processing window.

4. How to Activate These Tools

You have two ways to activate any responsible gaming tool on the 18bdt platform.

• Account Settings — Log in to your 18bdt account, navigate to Account Settings, and look for the Responsible Gaming section. Deposit limits and session reminders can be set directly from here without contacting support.
• Contact Support — For time-outs, self-exclusion requests and account closures, contact the 18bdt support team at [email protected]. State your request clearly, including your registered mobile number. Our team will action the request promptly — time-outs and self-exclusions take effect within minutes of confirmation.
• Once activated, restrictions are enforced immediately and cannot be shortened by the player before the full period expires. This is intentional — the tools are designed to protect you even when impulse might suggest otherwise.
• If you are unsure which tool is right for your situation, reach out to our support team and explain your concerns. We will help you choose the most appropriate option and activate it on your behalf if needed.

5. Recognising the Signs of Problem Gambling

Problem gambling can develop gradually. Being honest with yourself about your gaming behaviour is the first step toward staying in control. Ask yourself whether any of the following apply to your situation.

• You are spending more money on gaming than you originally planned or can comfortably afford.
• You find yourself chasing losses — placing more bets to recover money you have already lost.
• Gaming is taking time away from work, family, studies or other important responsibilities.
• You feel anxious, irritable or restless when you are not able to play.
• You have borrowed money or sold assets to fund your gaming activity.
• You have been dishonest with friends or family about how much time or money you spend gaming.

6. Tips for Playing Responsibly

Whether you are a new player or a regular on the platform, these habits will help you keep gaming enjoyable and in perspective.

• Set a fixed entertainment budget before you start playing — treat it the same way you would a cinema ticket or a restaurant meal. Once the budget is gone, the session is over.
• Never gamble with money you need for essential expenses — rent, food, transport, utility bills or family needs should always come first.
• Take regular breaks during long sessions. Step away from the screen, get some water, and come back with a clear head rather than an emotional state driven by recent results.
• Do not gamble when you are tired, stressed, upset or under the influence of alcohol. Clear-headed decision-making is essential to keeping play enjoyable.
• Treat wins as a bonus — not as expected income. Games like slots and live casino are entertainment products and the house always has a mathematical edge over the long run.
• Keep gaming in balance with other activities. Sport, socialising, time with family, and pursuing hobbies all contribute to a healthy, well-rounded lifestyle that puts gaming in its proper perspective.

7. Protecting Young People

18bdt strictly prohibits access by anyone under the age of 21. During the account registration process, all players are required to confirm their age. We reserve the right to request identity documents at any time to verify that a player meets the minimum age requirement. Any account found to belong to a person under 21 will be closed immediately and all funds will be handled in accordance with our terms.

If you share a device with younger family members in your household — a common situation in homes across Dhaka, Chittagong, Sylhet and other parts of Bangladesh — we recommend using your device's built-in parental controls or screen-time management features to prevent accidental or unsupervised access to the 18bdt platform.

8. Get Support — You Are Not Alone

If gaming has stopped being fun and has started causing stress, financial difficulty or problems in your personal life, the most important thing you can do is talk to someone. 18bdt support is available 24/7 and all conversations are handled with complete confidentiality. There is no penalty for reaching out — we will never restrict your account as a punishment for asking for help.

When you contact our support team about a responsible gaming concern, please state your registered mobile number and describe your situation. You do not need to explain yourself at length — simply saying "I need help with my gaming" is enough for us to begin the process of activating the right tools for you.